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I had two recent experiences that were the epitome of poor customer service. One was at a recent closing where the real estate professionals were bantering back and forth so loudly that the attorney and the buyer (the actual customer who is paying everyone’s salary at the table) couldn’t hear each other. The second was at a big box store where I had a less-than-enjoyable time picking up...
The phrase, “One size fits all,” is something that should never be applied to your contracts. It’s very important that your documents fit the individual deal you’re working on. If you get on the internet and get a generic contract, it may have verbiage in it that’s not compatible with the laws in your state. You don’t want that. Each time you write a contract, the situation...
The other day, Ashley and I were shopping for appliances for a flip. Normally it’s not a big deal. We use the same stove, dishwasher and vent hood on almost every house. But this time, it was after Black Friday, and everything was on sale. We pointed out some different appliances we liked to the salesperson. But on each one, they tried to up-sell us. And each up-sell added a couple...
On a recent workday, I walked out of the door of a house we’d purchased the previous week and got into my truck. To quote Peg from the PBS show my kids watch, “Peg + Cat,” “I’m free-e-king out!” When I arrived at the house, we found it was still completely full – as in, the seller hadn’t moved yet. You see, they’d had until the day before to have all their personal property...
This morning I watched a video presentation by world-renowned motivator and educator Brian Tracy. He spoke of a study performed by the Harvard Business Review that included interviews of Fortune 500 CEOs. One of the questions asked was, “What was your biggest failure and how did you react to it?” This question stumped the CEOs. They would often look perplexed and ask what...