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I had two recent experiences that were the epitome of poor customer service. One was at a recent closing where the real estate professionals were bantering back and forth so loudly that the attorney and the buyer (the actual customer who is paying everyone’s salary at the table) couldn’t hear each other. The second was at a big box store where I had a less-than-enjoyable time picking up...
“The Ranger Regiment is the U.S. Army’s premier large-scale special operations force, and is made up of some of the most elite Soldiers in the world,” according to goarmy.com. For the past two and half years, I’ve had the pleasure of having a Ranger work for me. His name is Miles McGuire and he’s currently my project manager. During our time together, Miles has told me...
Ashley and I went up to Kentucky to see her side of the family for an early Thanksgiving. It was great. Her Dad lives in Pulaski County, and the mountains there are just beautiful. We spent our time riding the kids through those mountains on four wheelers and visiting with family we see only a few times a year. We came home the day before Thanksgiving. Traffic was tough....
Gary Keller, founder of Keller Williams Realty, wrote a fantastic book called “The One Thing.” In it, he challenges some modern ideas about multitasking, its effectiveness and its impact on the successfulness of your career. His basic conclusion is that multitasking is a farce. He sights a study performed on college students to determine their effectiveness while...
I read a familiar story with Ashley and the kids last night out of the biblical book of Numbers. In chapter 13 we read that Yahweh had just led the children of Israel out of Egypt, they’d organized themselves into an army, and were planning to spy out the Promised Land. They chose 12 men for the recon mission inside of Canaan. Among them was Kaleb, son of Jephunneh. Their job was...