It’s not about you. It’s about them.

  I had two recent experiences that were the epitome of poor customer service. One was at a recent closing where the real estate professionals were bantering back and forth so loudly that the attorney and the buyer (the actual customer who is paying everyone’s salary at the table) couldn’t hear each other. The second was at a big box store where I had a less-than-enjoyable time picking up some…

Rotating out

  “The Ranger Regiment is the U.S. Army’s premier large-scale special operations force, and is made up of some of the most elite Soldiers in the world,” according to goarmy.com.   For the past two and half years, I’ve had the pleasure of having a Ranger work for me. His name is Miles McGuire and he’s currently my project manager.   During our time together, Miles has told me stories…

Remember to be Thankful

  Ashley and I went up to Kentucky to see her side of the family for an early Thanksgiving. It was great. Her Dad lives in Pulaski County, and the mountains there are just beautiful. We spent our time riding the kids through those mountains on four wheelers and visiting with family we see only a few times a year.     We came home the day before Thanksgiving. Traffic…

66 Days

  Gary Keller, founder of Keller Williams Realty, wrote a fantastic book called “The One Thing.” In it, he challenges some modern ideas about multitasking, its effectiveness and its impact on the successfulness of your career.     His basic conclusion is that multitasking is a farce. He sights a study performed on college students to determine their effectiveness while multitasking. What the researchers found was that the people who…

A land of abundance

  I read a familiar story with Ashley and the kids last night out of the biblical book of Numbers. In chapter 13 we read that Yahweh had just led the children of Israel out of Egypt, they’d organized themselves into an army, and were planning to spy out the Promised Land.   They chose 12 men for the recon mission inside of Canaan. Among them was Kaleb, son of…

There is no such thing as failure

  This morning I watched a video presentation by world-renowned motivator and educator Brian Tracy. He spoke of a study performed by the Harvard Business Review that included interviews of Fortune 500 CEOs. One of the questions asked was, “What was your biggest failure and how did you react to it?”     This question stumped the CEOs. They would often look perplexed and ask what the interviewer meant by…

The three piggy banks

  My son just had his fifth birthday and consequently came into some money. To a 5 year old, $30 feels like a fortune. As we were riding in the car one day, Seph began to contemplate what he should do with all that cash.     At 5, he already knows to tithe. But he questioned what he should do with the other $27.   He asked me what…

Who do you surround yourself with?

  One of my greatest real estate mentors, Bill Cook, recently asked me to critique the bio he was putting on his new website. You see Bill is a very private guy. So when he asked me to help with writing something personal like that, you’d better believe I stopped what I was doing and gave it my full attention.   As I was reading through Bill’s bio, it really…

Do you need a trouble tree?

  I came across this story a few years back. It’s one of those that makes its rounds on the internet and social media, but every time it resurfaces, I’ve always needed to hear it again. I’d like to share it with you. The author is unknown, but the title is “The trouble tree” as it appears on inspiration.net.     “The carpenter I hired to help restore my old…

Running Ragged

I was talking to one of my best friends, Houston Long, recently about something that had been going on at his office. Not only is Houston a top notch investor, but he’s also a fantastic agent at Maximum One Realty. At his office, they had a new hire that was going full throttle. By that I mean they were showing houses from early in the morning to late into the…