I’m a huge fan of the Home Depot in Calhoun. I’m in there multiple times a week -sometimes a day. The people there are always friendly, knowledgeable and quick to help.
I know most of the associates in there by name; they’re really a great group of people.
I could elaborate, but for time sake, I would like to talk about what you can expect when using the pro side of the store.
When you go to the pro desk you’ll be greeted by Cassia, JJ or Matt. I don’t know what I would do without these guys. Literally, the time and money they save me is amazing. For instance, I’ve been running behind in the past, called the pro desk for help and they pulled the items I needed and had them sitting up front waiting on me.
After you get everything you need, Genie will check you out with an early-morning smile. If you’ve forgotten something, she’s sure to point you in the right direction to get it.
As you walk out, Cowboy Steve will literally run across the store parking lot to help you load up your truck. And since Steve was an engineer in the coastguard, the way he stacks and ties your materials down is the way it should be.
As a customer, I always feel like these folks will do what it takes to take care of me. That really makes me feel valued and appreciated. Because of that, I often go out of my way to go to the Calhoun store.
Here is a recent example of something the Calhoun Home Depot pro desk did to make me feel valued.
We were flipping a house in Calhoun, and we needed to put in some new shaker-style cabinets. I sent my order in to the pro desk. Cassia took the order to the bulk sales department to see if she could get me a discount; she found she could save me 10 percent. She did this without me even asking.
I went to the store to pay later that Monday. While I was there, Matt and JJ noticed those particular cabinets were going to be on sale for 20 percent off that Thursday. They advised me to wait to make my purchase. That’d save us nearly 600 bucks on the order.
Just that little exchange would make you think they have my best interests at heart. But what happened Thursday blew me away.
There was some kind of computer glitch that didn’t send out the bar code needed for the 20 percent sale. Obviously, waiting almost a week and hearing the discount might not be available was disconcerting. Cassia looked me in the eye and said, “No! This will happen today. I will get you that discount.”
And she did.
That’s customer service, my friends. And that’s why I go to the Calhoun Home Depot. They go above and beyond to make sure I know they appreciate my business.
So what kinds of things are you doing make sure your “customers” are feeling appreciated?
If you’re a landlord, your customers are your tenants. Make sure when they call you that you go above and beyond to get any issue resolved.
You can start that by acting quickly when there’s a problem. If something breaks at one of our properties, for instance, we have someone out there within 24 hours- and most the time within in as little as two hours. Our guys act fast, professionally, and they clean up after themselves when they’re through. Our people are always grateful for that fast customer service.
Just like I go out of my way to go to the Calhoun Home Depot, when you let your tenants know you appreciate them, they’ll stay for a long time and go out of their way for you.
Joe and Ashley English invest in real estate in Northwest Georgia. For more information or to ask a question, go to www.cashflowwithjoe.com