It’s not about you. It’s about them.

  I had two recent experiences that were the epitome of poor customer service. One was at a recent closing where the real estate professionals were bantering back and forth so loudly that the attorney and the buyer (the actual customer who is paying everyone’s salary at the table) couldn’t hear each other. The second was at a big box store where I had a less-than-enjoyable time picking up some…

Rotating out

  “The Ranger Regiment is the U.S. Army’s premier large-scale special operations force, and is made up of some of the most elite Soldiers in the world,” according to goarmy.com.   For the past two and half years, I’ve had the pleasure of having a Ranger work for me. His name is Miles McGuire and he’s currently my project manager.   During our time together, Miles has told me stories…